Frequently Asked Questions
Q
Are you a trading company or manufacturer?
A
Yes, we are a factory. All machines are made by ourselves and we can provide customized services according to your requirements. We have our own production line, R&D department, QC department, sales, and after-sales service departments.
Q
How long is your delivery time?
A
Generally, it is 1–3 days if the goods are in stock. If the goods are not in stock, it takes about 3 to 7 days, depending on your quantity requirement.
Q
Is this machine easy to use, and can we operate it well without prior experience?
A
Yes, our machine is designed for easy operation. We can provide instructional videos or pictures to help you understand how to operate it properly.
Q
What about your warranty?
A
Our warranty is 1 year. The machine parts can be replaced for free within 1 year if there is a quality defect (excluding man-made damage).
Q
Do you accept OEM?
A
Yes, we accept OEM orders if minimum order quantity requirements are met.
Q
What industries can use this equipment?
A
It is widely used in semiconductor, encapsulation, optoelectrical, electronics, communication, spray finishing, printing, textile, pharmaceutical equipment, construction materials, injection molding industries, and more.